#008 Rebuilding a booking experience around a simpler user journey
A sample case study showing how a project is documented, from the problem and my part in it to what was delivered and what can honestly be claimed.
Sample- Format
- Case study
- My part
- Illustrative: led the research and the redesign of the booking steps. A developer on the client's team built it, and the owner decided pricing and policies.
- Outcome
- Qualitative
- Disclosure
- Anonymised
